Delivery Information

General Information

Most deliveries are usually made during normal working hours, if you need to make any special arrangements with us please contact us with your order number immediately after placing your order.

Deliveries must be checked immediately upon receipt. Any damage or missing items must be reported within 24 hours of receipt to our web team, including photos of the damaged goods where appropriate.

We operate Delivery vans from both Depots, Bristol and Westbury, Wiltshire. We deliver daily to most parts of Bristol, Wiltshire, Gloucester, Somerset, Dorset, Hampshire.

Vehicle Off Road (VOR) – Urgent Delivery Service available

Any order containing lithium batteries are sent via DPD Special 1-3 Working Days or BAE Van depending on location

We also offer a carrier service to most UK destinations, free for orders over £125.00.

Postage surcharges may apply to Scottish Highlands (When containing lithium batteries), Isle of Man, Scilly Isles, Scottish Islands and Northern Ireland. Please contact us for a postage quote.

Free delivery to the Scottish Highlands when the order is over £145.00. Covering the following postcodes: AB36* AB37* AB38* AB55* AB56* FK17* FK18* FK19* FK20* FK21* IV1* IV2* IV3* IV4* IV5* IV6* IV7* IV8* IV9* IV10* IV11* IV12* IV13* IV14* IV15* IV16* IV17* IV18* IV19* IV20* IV21* IV22* IV23* IV24* IV25* IV26* IV27* IV28* IV29* IV30* IV31* IV32* IV33* IV34* IV35* IV36* IV37* IV38* IV39* IV52* IV53* IV54* IV63* KW1* KW2* KW3* KW4* KW5* KW6* KW7* KW8* KW9* KW10* KW11* KW12* KW13* KW14* PA21* PA22* PA23* PA24* PA25* PA26* PA27* PA28* PA29* PA30* PA31* PA32* PA33* PA34* PA35* PA36* PA37* PA38* PA39* PA40* PH19* PH20* PH21* PH22* PH23* PH24* PH25* PH26* PH30* PH31* PH32* PH33* PH34* PH35* PH36* PH37* PH38* PH39* PH40* PH41* PH49* PH50*


Hazardous Goods

We can only deliver hazardous goods via our Bristol Auto Electrical Vans within the postcodes labelled below. You'll be notified at check out of any hazardous goods within the basket. We can supply a quote if the delivery address is not within the listed postcodes below.




Bristol Auto Electrical Van Delivery


Bristol Auto Electrical Van Delivery – Free delivery within the local area.
This option is available on checkout based upon the delivery address postcode.
Depending on the item delivery time is same-day to 3 days between 10:00am – 4.00pm

Covering the following postcodes BS, SN, BA, SP, GL, NP, DT, TA, SO

Standard Delivery


Parcels under 2kg sent via royal mail with a estimated delivery of 3-5 Working Day
Online delivery confirmation (Depending on courier service )
Signature on delivery (Depending on courier service )
Aim to deliver in three to five working days.

Parcels over 2kg sent via DPD or Parcel Force – 1-3 Working Days
Tracked
SMS or email notifications
Signature on delivery
Flexible delivery options available – including Safe place & Delivery to Neighbour
Aim to deliver in one to three working days
Free shipping on orders over £125.00


Free shipping


Royal Mail
Parcels under 2kg are sent via royal mail with a estimated delivery of 3-5 Working Day
Online delivery confirmation (Depending on courier service )
Signature on delivery (Depending on courier service )

DPD or Parcel Force
Parcels over 2kg sent via DPD or Parcel Force – 1-3 Working Days
Tracked
SMS or email notifications
Signature on delivery
Flexible delivery options available – including Safe place & Delivery to Neighbour
Aim to deliver in one to three working days


Collection


Collection from our Bristol or Westbury depot.

Select the shop on the check out page you wish to collection from.
Our web team will email when your purchase is ready to collect.
Remember to take your digital or paper invoice when you collect.

Bristol Store Opening Hours
Monday – Thursday 08:00AM-05:30PM
Friday – 08:00am-05:00pm
Saturday, Sunday & Bank Holidays Closed

Westbury Store Opening Hours
Monday – Friday 08:00AM-05:00PM
Saturday, Sunday & Bank Holidays Closed

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